Holders of physical securities must submit PAN, KYC, and bank details to the RTA to ensure seamless dividend credits and prevent folio freezing or regulatory non-compliance under SEBI norms.

It shall be mandatory for all holders of physical securities in listed companies to furnish the following documents/details to the RTA:
1. PAN:
1.1. PAN is mandatory for all transactions in securities market as per SEBI Circular MRD/DoP/Cir- 05/2007 dated April 27, 2007 and it is also one of the document for proof of identity. Accordingly, it is mandatory for all security holders and claimants of physical securities to furnish PAN.
1.2. Further, it shall be mandatory to quote and provide a self-attested copy of the PAN by the security holder/claimant to avail any service request.
1.3. Accordingly, the security holder shall register the PAN through form ISR – 1.
1.4. RTA shall mandatorily verify PAN details through the facility as may be provided by the Income Tax Department (ITD)/ITD authorized service providers for PAN verification viz. NSDL e-Governance Infrastructure Limited, UTI Infrastructure Technology and Services Limited etc. In this regard, SEBI registered RTAs have been authorized as an eligible entity by the ITD to verify PANs through its ‘Online PAN Bulk Verification’ (PBV) facility.
1.5. Additionally, the ‘Exemptions/clarifications to PAN’, as provided in clause D to ‘Instructions/Check List for Filing KYC Forms’ in Annexure – 1 to SEBI circular No. MIRSD/SE/Cir-21/2011 dated October 05, 2011 on Uniform Know Your Client (KYC)

Requirements for the Securities Market, shall also applicable for holder(s) / claimant(s) of securities held in physical mode.
1.6. Compulsory linking of PAN and Aadhaar by all holders of physical securities in listed companies
a) SEBI has issued a Press Release dated March 08, 2023 advising all investors to ensure linking of their PAN with Aadhaar number prior to March 31, 2023, for continual and smooth transactions in securities market and to avoid consequences of non-compliance with the said CBDT circular, as such accounts would be considered non-KYC compliant, and there could be restrictions on securities and other transactions until the PAN and Aadhaar are linked.
b) The Central Board of Direct Taxes (CBDT), vide its Press Release dated March 28, 2023, has extended the date for linking PAN with Aadhaar number to June 30, 2023.
c) Accordingly, from July 01, 2023 or any other date as may be specified by the CBDT, RTAs shall accept only operative PAN (i.e., linked with Aadhaar number). In this regard, the RTAs may use its ‘Online PAN Bulk Verification’ (PBV) facility.
d) The requirement of existing investors to link their PAN with their Aadhaar number is not applicable for Non-Resident Indians (NRI), Overseas Citizens of India (OCI) unless the same is specifically mandated by Central Board of Direct Taxes (CBDT), Ministry of Finance / any other Competent Government authority.
2. Contact details
All holders of physical securities in listed companies shall register the postal address with PIN for their corresponding folio numbers. It shall be mandatory for the security holders to provide mobile number. Moreover, the RTAs/listed companies will encourage the security holders to register e-mail ID also to avail the online services. The security holder can register/update the contact details through form ISR – 1.

3. Bank account details (Bank and Branch name, bank account number, IFS code)

All holders of physical securities in listed companies shall register the bank account details for their corresponding folio numbers. Upon processing of request for registration/updation of bank details through Form ISR – 1, the RTA shall, suo-moto, generate request to the company’s bankers to pay electronically, all the moneys of / payments to the holder that were previously unclaimed / unsuccessful.
4. Specimen signature
All holders of physical securities in listed companies shall register the specimen signature for their corresponding folio numbers. To register/update the specimen signature, the security holder may refer to para – 1.2 of Annexure – 10.
5. RTAs shall not process any service requests or complaints received from the security holder(s) / claimant(s), till PAN, KYC and nomination documents/details as stated above are received.

6. However, the RTA shall furnish required information as sought by investors with respect to procedure related to investor service requests.